At Zyika, we take pride in the quality and craftsmanship of our collections. We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return and full refund process.
Return Conditions
To be eligible for a return and full refund, please ensure that your request meets the following criteria:
- Timeframe: The return must be initiated within 7 days of the original purchase date.
- Original Condition: The items must be completely unused, unwashed, and free from any scratches, tarnishing, or signs of wear.
- Original Packaging: All pieces must be returned in their original condition and packaging. This includes all protective wrapping, sleeves, presentation boxes, and any included care cards or accessories.
How to Initiate a Return
- Contact Us: Reach out to our customer support team at [Insert Email Address] within 7 days of your purchase. Please include your order number and the reason for the return.
- Receive Authorization: Once your request is reviewed, we will provide you with a Return Merchandise Authorization (RMA) number and detailed shipping instructions.
- Ship the Items: Carefully pack the items in their original packaging to prevent any transit damage. Securely attach the shipping label and drop it off at the designated carrier. (Note: Customers are responsible for return shipping costs unless the item arrived damaged or defective).
Refund Process
Timeline: The funds will be credited back to your original method of payment. Please allow 7-10 business days for your bank or credit card company to post the refund to your account.
Damaged or Defective Items
If you receive a defective item or an order damaged during transit, please contact us immediately at @zyika.in with photos of the damaged product and packaging. We will expedite a replacement or offer a full refund at no additional cost to you.
Need Help?
If you have any questions about our return policy, please do not hesitate to contact us at @zyika.in.
Inspection: Once we receive your returned package, our quality assurance team will inspect the items to ensure they meet the return conditions outlined above.
Approval & Processing: Upon approval, a full refund will be processed immediately.